Terms & Conditions

Material Dispatch: Orders will be dispatched within 2 business days after receipt of the order and full payment.

Return Policy: Returns are accepted within 3 days of delivery if the product has manufacturing defects or has been damaged during transportation.

Installation: The product is designed for DIY installation. Please refer to the installation video available on our website. An installation kit is included with the product.

Online Support: For any customer queries, online support is available via phone call.

Distribution Inquiries: Distributors interested in inquiries should call the company’s enquiry number listed on our website.

Cash On Delivery: Currently, we do not offer Cash on Delivery as a payment option.

Product Warranty: The product comes with a 6-month warranty from the date of purchase, covering repair or replacement of defective parts.

Box Contents: Each box contains:

1 HWP-1 Purifier
0.6 meters of PL-4 Pipe
2 Wall Mounting Screws
1 Spanner for cartridge maintenance
User Manual